Manual-guarantee-return policy

 

Setting the time

We set the time already on European time. If you like to change the time you first have to “unscrew” the crown.

We use a screw down crown to protect your crown. It also helps to protect your watch from water. To unscrew the crown, always take the watch from your wrist and take it in your left hand (preferable above a table to protect it from falling on the ground)

Then take the watch in your left hand and firmly grasp the crown between your thumb and forefinger. Then turn the crown towards you. You now feel that the screwed crown comes off the case. As soon as you hear a "click", the screwed part of the crown is loose and you can pull it out. You can now set the time. When you have done this, push the crown back in until you hear a "click". Then you press the screwed part firmly against the case again and tighten the screw crown (away from you) again. WARNING: after you set the time make sure that you screw the crown tightly back again. When you don t do this the case is "open" and water can come in easily. Water damage is not covered by the guarantee.

See also our manual or Northgate Club Automatic manual.

 

Water resistance

Water is a watch greatest enemy. Our watches have been designed for everyday use and are classified as 'dress watches'. These watches are splash-proof (water resistant 10ATM). This means that you can wash your hands and walk in rain or snow while wearing your watch. WARNING: after you set the time make sure that you screw the crown tightly back again. When you don t do this the case is "open" and water can come in easily. Water damage is not covered by the guarantee.

 

Guarantee

Northgate  guarantees that your watch will function well for a period of two years.This guarantee does not apply if the defect or malfunction is the result of 1. improper use, 2. damage, 3. theft, 4. owner negligence, or 5. normal wear and tear. Watch bands and glass do not fall under the guarantee. Please keep the receipt as proof of purchase. If you have any questions about the guarantee, please send an e-mail to contact at info@mcgold.nl

 

Maintenance

Your Northgate watch works like a small but powerful engine. And like an engine, its need regular maintenance. Therefore we recommend that you have your watch serviced by a watchmaker every three to four years. The watchmaker will clean your watch and if needed do a battery change. If you have any questions about maintenance, please send an e-mail to info@mcgold.nl

 

Return policy

You have the right to return any/all products you have purchased directly from our website within 14 days of receiving the item. The product(s) must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the watch was received. Kindly note that after the watch has been adjusted to fit your wrist, the warranty is still valid, but you cannot return the watch.

Kindly note that you pay for the shipping expenses in returning this package to us. MCGOLD does not take responsibility for any items lost during the return shipping.

Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return.

If your return is approved, a refund will be issued for your order. We settle the shipping cost that we have made with the amount to be refunded. At shipping companies like Fedex, these are on average 49 euro outside Europe, within Europe these are 25 euro. Once a refund is issued on our system, you can expect it to be visible in your account within 5-10 business days.

 

 RETURN YOUR ORDER:

  1. Contact us via info@mcgold.nl so we can provide you a return address
  2. Repack your products.
  3. Send the package back to us
  4. Make sure that your Name and address is on the package you are going to send us, otherwise we do not know who we have to make a refund.